At Key to Art Works, we are committed to delivering high-quality raw materials and craft supplies efficiently and reliably. Please read our shipping policy carefully.

1. Order Processing Time

• We process your order within 1-2 working days from the time we receive it.
• Customized Products (if applicable): Processing time may take 2-4 working days before dispatch.
• Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Timelines

• Total estimated delivery time: 4-7 working days.
• Standard Delivery: Estimated delivery within 3-7 working days after dispatch, depending on your location.
• Remote areas may experience longer delivery times due to logistics constraints.

Note: Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges will be calculated at checkout based on weight, delivery location, and selected shipping method.
• We strive to offer competitive shipping rates while ensuring safe and timely delivery.
• Free shipping may be available on orders above a certain value (if applicable).

4. Shipping Partners & Delivery

• We deliver through reputed and insured courier partners to ensure safe and timely delivery.
• If you order multiple products in a single transaction, we will attempt to ship them together in one package (if possible).
• If the courier attempts delivery and you are unavailable, we are not responsible for the delay or non-delivery. The courier may hold your package at their hub for a limited period, and you may need to contact them directly for reattempts or pickup.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking ID via email/SMS.
• You can track your shipment in real time using the tracking details provided.

6. Delayed or Failed Deliveries

• Incorrect Address: If the address provided is incorrect or incomplete, the shipment may be delayed or returned. Customers are responsible for ensuring accurate shipping details.
• Failed Delivery Attempts: If the courier attempts delivery and you are unavailable, we are not responsible for the delay or non-delivery. You must coordinate with the courier service for reattempts or pickup.
• Unforeseen Delays: We are not responsible for courier delays caused by logistics issues, weather conditions, government restrictions, or other unforeseen factors.

7. International Shipping

(Currently, we do not offer international shipping. This policy will be updated if international shipping is introduced in the future.)

8. Contact Us

For any shipping-related inquiries, feel free to reach out:

📧 Email: Keytoartworks@gmail.com

📞 Phone: 7400191829

We appreciate your trust in Key to Art Works and will ensure your order reaches you safely and on time! 🚚✨